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This Return Policy outlines the terms and conditions for returns, refunds, and cancellations of services and products purchased from Wholesalerretail.
For physical products, you have 30 days from the date of delivery to initiate a return request. The item must be in its original condition, unused, and in the original packaging with all tags and labels attached.
For design services, cancellation requests must be submitted within 48 hours of the initial consultation or before work has commenced, whichever comes first.
Custom or personalized items may have different return terms, which will be clearly communicated at the time of purchase.
To be eligible for a return, the following conditions must be met:
Items that do not meet these conditions may be refused for return or subject to a restocking fee.
If you are returning an item due to a defect, error on our part, or if the item was damaged during shipping, we will cover the cost of return shipping.
For returns initiated for other reasons, such as change of mind or incorrect size selection, the customer is responsible for return shipping costs unless otherwise stated.
We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we are not responsible for items lost or damaged during return shipping.
To initiate a return, please follow these steps:
Please allow 5-10 business days for us to receive and process your return after it has been shipped.
The following items are not eligible for return:
This Return Policy complies with applicable consumer protection laws. Your rights as a consumer may vary depending on your location and may include additional protections under local law.
If you are located in the European Union, you have the right to withdraw from a contract for services within 14 days of entering into the contract, subject to certain exceptions for services that have been fully performed with your consent.
We reserve the right to refuse returns that do not comply with this policy or applicable law.
You may cancel your order before it has been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled and must follow the standard return process.
For service orders, cancellation is allowed within 48 hours of booking or before work has commenced, whichever is earlier. After work has begun, cancellation may be subject to charges for work already completed.
To cancel an order, please contact us immediately using the contact information provided in the Contact Information section below.
If you cancel an order that has already been paid for, we will process a full refund to your original payment method within 10-14 business days.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10-14 business days.
The time it takes for the refund to appear in your account depends on your payment provider's processing times. Credit card refunds typically appear within 5-10 business days, while other payment methods may take longer.
If your return is rejected, we will notify you with an explanation and return the item to you at your expense, unless the item was damaged or defective.
In cases where a partial refund is appropriate, such as when an item is returned in less than perfect condition, we will notify you of the refund amount before processing.
Refunds will be issued in the same currency and payment method used for the original purchase.
If you have questions about returns, refunds, or cancellations, please contact us:
Wholesalerretail
4933 E Truman Rd, Kansas City, MO 64127, United States
Phone: +1 81 6483 7274
Email: feedback@wholesalerretail.world
Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
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